Page 1 of 3

Objectives

Communication via Phone

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation
Pickup customer calls and communicate to understand their requirements and transfer to TAC.

Communication via Email

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation
E-mail can be sent by oneself to End customers.

Communication via Chat

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation
Can chat with TAC and SDM properly by oneself.

Calendar Registration

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation
Can register the calendar by oneself.

INDAS Alert

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation
Alarm judgment can be made by oneself.

GSS Case list

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation
Can update the GSS case list by oneself.

GSS Operation

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation
Can handle general GSS operations (reception, APS projects, inquiries via SDK, exchange support (APR support))

APCS/PCMS Operation

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation
Can initial support for P1, P2, P3, and P4 of each APCS customer.

Support for Power outage

Restart INADS PC

Request to CFT

BS24 periodic restart support

Comments