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Objectives

Client Satisfaction -Provide timely and effective support to sales/clients, ensuring high levels of satisfaction and minimal escalations.

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Response within 24 hours.
General solutions deliver within 5 workdays
Escalation <=2

Team Collaboration and Support - Actively participate in team meetings and provide support to colleagues.

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100% attend meetings

Professional Development - Complete required training andcertification.Enhance technical and domain knowledge to better support the company's strategic initiatives

OutstandingExceeds ExpectationMeets ExpectationDevelopment NeededDoes Not Meet Expectation
100% complete training and certifications

Process Compliance - Adhere to all company policies, procedures, and guidelines.

OutstandingExceeds ExpectationMeets ExpectationDevelopment NeededDoes Not Meet Expectation
Ensure full compliance with all documented processes and SOPs.

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